Do you have a question about your visit or treatment? Here we answer the most commonly asked questions, however, if our FAQs do not address your question, please feel free to contact us at the salon on 01202 840890 and we would be more than happy to help.
Please click on the link below to download the medical form that you are required to fill in prior to treatment.
When should I arrive?
Please allow for parking and arrive at least 5 minutes before your appointment time. If you arrive earlier we have a waiting area in reception where you can enjoy a complimentary drink and a selection of magazines.
What do I wear during my treatment?
Please wear comfortable clothes which are easily removed if required for your treatment. If you are having a pedicure then please wear open-toed shoes.
What if I am late for my appointment?
Arriving late will simply limit the time available for your treatment, thus reducing its effectiveness and your pleasure. Your treatment will need to end on time so that our next consultation is not delayed.
How do I pay for my treatment?
We accept all major credit cards (with the exception of Amex). We also have our own Beauty Centre gift vouchers which are accepted for both treatments and products.
We understand that cancelling your appointment is sometimes unavoidable, but we do ask that we are given 24 hours notice to allow us to refill the appointment space. Cancellations of less than 24 hours may incur a charge.
We respectfully ask that your mobile phone is turned off whilst you are in the salon.
We do understand that at times it is necessary to bring children into the salon. We do ask that you respect the relaxation of other clients. Please be aware that you are responsible for your child’s safety.
What if I have special health considerations?
You should notify our reception staff or therapist before booking if you have any health issues such as high blood pressure, allergies or other physical ailments.
For some of our treatments we will need you to provide details of any medical treatment you are currently receiving.
Please notify us at the time of booking your treatment if you are taking any medication or have any of the following medical conditions:
- You have recently had surgery or have been treated for cancer
- Any type of allergy
- Epilepsy Asthma Diabetes
- Any infectious disease Open sores or wounds
- Heart or circulatory problems
- High or low blood pressure
- You are pregnant or trying to conceive